NAME RT::Extension::CommandByMail - Change ticket metadata via email RT VERSION Works with RT 4.0, 4.2, 4.4 SYNOPSIS (Send email with content that looks like the following.) Status: stalled Subject: change subject AddAdminCc: boss@example.com AddCc: dev1@example.com AddCc: dev2@example.com The comment/reply text goes here INSTALLATION perl Makefile.PL make make install May need root permissions Edit your /opt/rt4/etc/RT_SiteConfig.pm If you are using RT 4.2 or greater, add this line: Plugin('RT::Extension::CommandByMail'); For RT 4.0, add this line: Set(@Plugins, qw(RT::Extension::CommandByMail)); or add RT::Extension::CommandByMail to your existing @Plugins line. For RT 4.2 or older, also add Filter::TakeAction to your @MailPlugins configuration, as follows: Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction)); For RT 4.4 or newer, the plugin code is in Action::CommandByMail, so add this: Set(@MailPlugins, qw(Auth::MailFrom Action::CommandByMail)); Be sure to include Auth::MailFrom in the list as well. Note: The plugin name has changed for RT 4.4, so after upgrading you must also update your RT_SiteConfig.pm file to change Filter::TakeAction to the new Action::CommandByMail. Patch RT For RT 4.4.0, apply the included patch: cd /opt/rt4 # Your location may be different patch -p1 < /download/dir/RT-Extension-CommandByMail/etc/handle_action_pass_currentuser.patch Restart your webserver CONFIGURATION In addition to adding the configuration above to activate the extension in RT, the following options are available. $CommandByMailGroup You may set a $CommandByMailGroup to a particular group ID in RT_SiteConfig. If set, only members of this group may perform commands by mail. $CommandByMailHeader You may set this configuration value to the name of a header to examine as well. For example: Set($CommandByMailHeader, "X-RT-Command"); $CommandByMailOnlyHeaders If set, the body will not be examined, only the header defined by the previous configuration option. CAVEATS This extension is incompatible with UnsafeEmailCommands RT option. DESCRIPTION This extension allows you to manage ticket metadata via email. You may put commands into the beginning of an email, and the extension will apply them. The list of commands is detailed below. CAVEAT: commands are line oriented, so you can't expand to multiple lines for each command, i.e. values can't contains new lines. The module also currently expects and parses text, not HTML. FORMAT This extension parses the body, and optionally a header, in incoming messages for commands to update ticket metadata. The format of commands is: Command: value Command: value ... You can find list of "COMMANDS" below. Some commands (like Status, Queue and other) can be used only once. Commands that manage lists can be used multiple times, for example link, custom fields and watchers commands. Also, the latter can be used with Add and Del prefixes to add/delete values from the current list of the ticket you reply to or comment on. COMMANDS Basic Queue: Set new queue for the ticket Subject: Set new subject to the given string Status: Set new status, one of new, open, stalled, resolved, rejected or deleted Owner: Set new owner using the given username Priority: <#> Set new priority to the given value FinalPriority: <#> Set new final priority to the given value Dates Set new date/timestamp, or 0 to unset: Due: Starts: Started: Time Set new times to the given value in minutes. Note that on correspond/comment TimeWorked add time to the current value. TimeWorked: TimeEstimated: TimeLeft: Watchers Manage watchers: requestors, ccs and admin ccs. This commands can be used several times and/or with Add and Del prefixes, for example Requestor comand set requestor(s) and the current requestors would be deleted, but AddRequestor command adds to the current list. Requestor:
Set requestor(s) using the email address AddRequestor:
Add new requestor using the email address DelRequestor:
Remove email address as requestor Cc:
Set Cc watcher(s) using the email address AddCc:
Add new Cc watcher using the email address DelCc:
Remove email address as Cc watcher AdminCc:
Set AdminCc watcher(s) using the email address AddAdminCc:
Add new AdminCc watcher using the email address DelAdminCc:
Remove email address as AdminCc watcher Links Manage links. These commands are also could be used several times in one message. DependsOn: DependedOnBy: RefersTo: ReferredToBy: Members: MemberOf: Custom field values Manage custom field values. Could be used multiple times. (The curly braces are literal.) CustomField.{}: AddCustomField.{}: DelCustomField.{}: Short forms: CF.{}: AddCF.{}: DelCF.{}: Transaction Custom field values Manage custom field values of transactions. Could be used multiple times. (The curly braces are literal.) TransactionCustomField.{}: Short forms: TxnCustomField.{}: TransactionCF.{}: TxnCF.{}: SECURITY This extension has no extended auth system; so all security issues that apply to the RT in general also apply to the extension. METHODS ProcessCommands This method provides the main email processing functionality. It supports both RT 4.2 and earlier and 4.4 and later. To do this, the return hashes contain some values used by 4.2 code and some used by 4.4. The return values coexist and unused values are ignored by the different versions. AUTHOR Best Practical Solutions, LLC BUGS All bugs should be reported via email to L or via the web at L. LICENSE AND COPYRIGHT This software is Copyright (c) 2014 by Best Practical Solutions This is free software, licensed under: The GNU General Public License, Version 2, June 1991